Integration Types
EnjoyHQ has, broadly, two types of integrations: for fetching data (written feedback and customer information) from an external service and sharing data from EnjoyHQ to a connected service (e.g. sharing a Story link to Slack or a Project status to Jira).
How to read the table?
Fetch: means that the data will be synchronized from given service and stored in EnjoyHQ automatically by our native integrations or it will allow you to import data directly from the connected service, as needed.
Share: means that a link or data from EnjoyHQ can be shared to an external service.
Upload: means uploading a single file or a set of files from a given destination and converting it into an EnjoyHQ document containing written feedback, customer profile & attributes or importing Stories & Projects.
Authentication: outlines what type of authentication details or credentials we need in order to fetch the data from a 3rd party service
Integration | Type | Data imported or shared | Free? | Authentication |
Fetch | Clips from sessions stored in non-private workspaces | Yes | OAuth | |
Fetch | Clips from sessions stored in non-private workspaces | Yes | OAuth 2 | |
Fetch | Tickets, customer profiles | No | Email + dedicated API token | |
Fetch | Conversations, customer profiles and segments | No | OAuth 2 | |
Fetch | Any object configured in the Salesforce integration can be imported as either feedback or customer profile | No | EnjoyHQ Api token | |
Fetch | Any survey can be configured to send response data as feedback or customer profiles | No | OAuth 2 | |
Fetch | Tickets, customer profiles | No | OAuth 2 | |
Fetch | Tickets, customer profiles | No | Jira API credentials (dedicated) | |
Fetch | NPS survey answers, ratings, customer profiles | No | API Token | |
Fetch | NPS survey answers, ratings, customer profiles | No | OAuth 2 | |
Fetch | NPS survey answers, ratings, customer profiles | No | API keys | |
Fetch | NPS survey answers, ratings, customer profiles | No | API keys | |
Fetch | NPS survey answers, ratings, customer profiles | No | API keys | |
Fetch | Written reviews and their ratings | No | None | |
Fetch | Written reviews and their ratings | No | None | |
Fetch | Written reviews and their ratings | No | None | |
Fetch/Share | Projects can be linked to Jira issues and have their status synchronized | Yes | Jira API credentials (dedicated) | |
Fetch/Share | Feedback can be sent through Slack to EnjoyHQ and links to EnjoyHQ documents, stories, projects etc can be shared to Slack | Yes | OAuth 2 | |
Share | Links to EnjoyHQ documents, stories, projects etc can be shared to Trello as comments | Yes | OAuth 2 | |
Google Drive | Upload | Documents, spreadsheets, images, videos, audio and PDF files | Yes | OAuth 2 |
Dropbox | Upload | Documents, spreadsheets, images, videos, audio and PDF files | Yes | OAuth 2 |
Box | Upload | Documents, spreadsheets, images, videos, audio and PDF files | Yes | OAuth 2 |
One Drive | Upload | Documents, spreadsheets, images, videos, audio and PDF files | Yes | OAuth 2 |
Upload | Email data is imported as feedback documents | Yes | N/A | |
Fetch | Any data sent via Zapier trigger can be imported as feedback | Yes | N/A | |
Fetch | Both feedback and customer profiles can be imported via the API | No | API keys | |
Fetch | Import call recordings and their transcriptions, on demand | Yes | OAuth 2 |
