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Drift

We recently rebranded and some integrations may still have our old name 'NomNom'. This will change in the upcoming weeks and it will not affect in any way this integration.

To connect your Drift account to EnjoyHQ follow these steps:

  1. First, go to your EnjoyHQ > Account settings > Integrations and select Drift.

  

  1. Log into your Drift Account and click Connect and Authorise.

Great! Now EnjoyHQ is authenticated with your Drift account.

EnjoyHQ will need a few minutes to fetch all your data. You should see the latest 200 conversations from Drift within few minutes,  of your data should be available within  hour.

Limitations

EnjoyHQ only syncs conversations which have any reply from a customer. For example, a marketing message sent via Drift which got sent to 100 customers and got only replies from 5 of them will result in only these 5 conversations being synchronized

Number of documents limited during your trial. During your trial we sync up to 3000 of the most recent documents from Drift. If you upgrade to a paid account, we then retrieve all of your data.

New conversations will be always synchronised.

Data import & updates

  • For each conversations we sync all messages and details about contacts
  • Timestamp for conversation & individual messages
  • Conversation id (available in metadata)
  • Status of conversation (available in metadata)

At the moment we are unable to sync following data due to limitation in Drift API

  • Link to original Drift conversation
  • Conversation tags
  • Attachments in messages (e.g. images)
  • We update Drift conversations once an hour in case there was new message in conversation or the conversation status have changed

Contacts

For each contact which has imported conversation in  we sync available attributes (including custom attributes).

Please note Drift API at the moment does not allow to sync segments for Contacts.

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